![]() ![]() Keep in mind, as our Terms and Conditionsstates, we reserved the right to change our refund policy at anytime. If your order has any defects or issues, please contact us directly with your unique situation. We sincerely apologize for any inconvenience this may cause, however we are able to offer store credit for 50% of order total. Unfortunately because we run a small business, we cannot accommodate for free returns or free size exchanges at the moment. ![]() APPAREL - Returns/Exchanges:īefore purchasing any of the apparel, we advise that customers double check and measure their sizing accurately before placing an order. We do not accept cancellations or refunds on the difference for currency fluctuations. For blemishes on scale figures, please contact us with photos and evidence so we can determine the situation. Prize figures are often mass produced in factories so the chances of minor blemishes can occur. Since we are a small operation, we cannot accommodate refunds/replacements for products with minor paint defects. My figure has arrived with paint defect(s)? If a figure is severely damaged, please contact us with the same procedures mentioned and depending on the situation, a package claim can be filed with the carrier. We ask that you inspect the product itself to make sure all pieces are intact. Packages have insurance covered for the total cost minus tax and shipping. Attach photos and evidence and send to item(s) I purchased came damaged during transit.Take the following steps when contacting us: If the package is missing an item that is part of the order, contact us through any of the methods mentioned in the "Contact Information" page. ![]() We will assist you in filing a claim with the shipping carrier to open an investigation. Please contact us immediately if your package is missing an item. We insure all packages with shipping insurance in the case of theft or lost parcels.
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